FAQ
The short answers to the questions we hear most. If yours is not here, email info@calinola.com - we answer on business days.
SUPPORT
Frequently asked questions
Can I change or cancel my order?
Email us as soon as you can at info@calinola.com with your order number. Until your order is handed to the carrier we can usually still change or cancel it. After that it is on its way and the returns process applies.
I did not receive an order confirmation - what now?
The confirmation email usually arrives within minutes. Check your spam folder first and make sure the email address you used is correct. If nothing arrives, contact us at info@calinola.com and we will check whether the order was placed.
Where do you deliver?
Within the United States only. The checkout only offers US delivery addresses.
What does shipping cost?
Nothing. Shipping is free of charge for all orders within the United States - no minimum order value. Every parcel is insured and shipped with tracking.
How long does delivery take?
Your order is processed within 1-3 business days (Monday to Friday). Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same day. Transit then takes 5-8 business days, so the total time from order to delivery is 6-11 business days.
How do I track my order?
As soon as your order ships you receive a shipping confirmation email with your tracking number and a link that shows the live status of your parcel. You can also check the status any time in our tracking portal - just enter your order number and email.
How do I return an item?
Register the return within 14 days of delivery by emailing info@calinola.com with your order number. You then receive the return address and instructions from us. Please do not send anything back before this confirmation - unregistered parcels can not be assigned reliably.
When do I get my refund?
Within 5 business days of your return arriving and being checked, refunded to the payment method you used for the order. Depending on your bank or card provider it can take a few more days to show on your statement.
Can I exchange for another size or color?
Yes, and it costs you nothing. Email us at info@calinola.com with your order number and what you would like instead. We reserve the replacement straight away and send it out as soon as your exchange is registered, so you do not wait for your return to arrive with us. We cover both the return postage and the delivery of the replacement. If the size or color you want is unavailable, we tell you and refund you instead.
Which sizes do you carry?
Depending on the style, sizes run from XS to 5XL. Each product page lists exactly the sizes available for that piece, and the Size & Fit tab shows the full size range and the free exchange route if something does not fit.
I am between sizes - can you help me choose?
Yes. Email info@calinola.com with the product name and your usual size, and we will look at the piece and advise you. And if it still does not fit, the exchange to another size is free.
Do the colors match the photos?
The product photos show the actual items, and each color variant has its own photos on the product page. Small differences can result from your screen settings.
How can I pay?
With Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay and Klarna. Apple Pay and Google Pay appear automatically on supported devices and browsers, so the exact wallets you see can differ between your phone and your computer. Klarna options are shown at checkout where offered. Payment is taken securely at checkout; we never see or store your card details.
How do I reach you?
By email at info@calinola.com or through the form on our Contact page. Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).