Shipping policy
Everything about shipping costs, delivery area, processing and delivery times, cut-off time and tracking for orders at Calinola. Last updated: August 22, 2026.
1. Shipping costs
Shipping is free of charge for you: USD 0.00 within the United States. There is no minimum order value and no additional shipping surcharges or handling fees. Every parcel is insured and shipped with tracking.
2. Delivery area
We deliver within the United States only. What counts is the selection available at checkout: if an address cannot be selected as the delivery address during checkout, shipping there is currently not possible. We cannot fulfill orders with a delivery address outside the United States.
3. Processing time
Your order is processed and handed to the carrier within 1-3 business days. Business days are Monday to Friday, excluding US public holidays. No processing takes place on Saturdays, Sundays and public holidays.
4. Cut-off time
Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day (Monday to Friday) enter processing on the same business day. Orders placed after 2:00 PM EST/EDT (Eastern Time), and orders placed on Saturdays, Sundays or public holidays, enter processing on the next business day.
5. Shipping confirmation and tracking
As soon as your order leaves the warehouse, you receive a shipping confirmation by email to the address given with your order. This email contains your tracking number and a link, which lets you follow your parcel online at any time. You can also enter your order number and email at any time in our tracking portal. If the confirmation does not arrive, please also check your spam folder.
6. Delivery time (transit time)
Once handed to the carrier, delivery takes 5-8 business days (Monday to Friday). Delivery is made to the delivery address you provided within the United States.
7. Total delivery time
From the processing time (1-3 business days) and the transit time (5-8 business days), the total time from your order to delivery is 6-11 business days (Monday to Friday).
8. Delays
Delivery times are estimates. In exceptional cases, for example severe weather, carrier disruptions or public holidays, a delivery may take longer. Should your order take noticeably longer than 11 business days in total, please contact us at info@calinola.com. We will check the shipment status for you and work on a solution.
9. Lost or damaged parcels
Parcel lost: if the tracking shows no progress over a longer period, or if your parcel is considered lost, contact us at info@calinola.com. We will open an investigation with the carrier and make sure you receive either your goods or your money back.
Parcel damaged: if your parcel arrives visibly damaged, please document the damage as soon as possible (photos of the packaging and the goods) and keep the packaging. Then report the damage to info@calinola.com with your order number. We will arrange a replacement or a refund. Your rights under applicable law remain unaffected.
10. Delivery address and undeliverable parcels
Please make sure your delivery address is complete and correct. If you notice an error after placing your order, contact us immediately at info@calinola.com. Until your order is handed to the carrier we can usually still correct the address; once the parcel is on its way, a change is no longer reliably possible. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to clarify the next steps. In that case, reshipping may incur costs if we are not responsible for the failed delivery.
11. Questions about shipping
For questions about your delivery, email us at info@calinola.com (Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)).
Related policies
Contact
Calinola
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@calinola.com
Support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)