Refund policy
Everything about returns, refunds, free exchanges and how we handle defective goods or wrong deliveries at Calinola. Last updated: August 22, 2026.
1. Our 14-day return promise
You can return any item within 14 days without giving a reason. The return window is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. The window therefore starts with the delivery of the goods. To meet the deadline it is sufficient to register your return by email before the 14-day window has expired.
2. How to return - step by step
Register your return: write a short email to info@calinola.com with your order number and a short note that you want to return the item. Every return needs to be registered first: with our confirmation you receive the correct return address and all instructions. Please do not send goods back before you have received this confirmation - unregistered parcels can not be assigned reliably.
Packaging: pack the goods securely, ideally in the original packaging. Items should be returned unworn, unwashed and with all original tags attached.
Keep proof: keep the drop-off receipt with the tracking number until the refund is complete. It serves as proof of your return.
Receive your refund: after receiving and checking your return, we refund the purchase price within 5 business days to your original payment method.
3. Condition of returned goods
Please return the goods unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on to check fit, characteristics and features, as is usual in a store, is of course fine and does not affect your return. If use goes beyond such checking and reduces the value of the goods, we reserve the right to reduce the refund accordingly.
4. Costs of the return
Return because of a change of mind: you bear the direct costs of the return shipment. The amount depends on the carrier you choose.
Exchange for another size or color: free of charge for you - see section 6.
Defective goods or wrong delivery: we cover the costs of the return. In this case please contact us at info@calinola.com before sending anything, so we can arrange the process for you.
No restocking fee: we expressly do not charge a restocking fee. A return costs you nothing from our side.
5. Refund
After your return arrives and is checked, we refund the paid purchase price within 5 business days to the payment method you originally used. Because we ship free of charge within the United States, there are no delivery costs to reimburse on top. Depending on the payment provider it can take a few more days for the credit to appear on your account or card statement.
6. Free exchange - size or color
Exchange is possible: you can exchange an item for a different size or color within the 14-day return window. Email us at info@calinola.com with your order number and the size or color you would like instead.
Your replacement ships immediately: we reserve the replacement straight away and send it out as soon as you have registered the exchange. You do not wait for your return to reach us first.
The exchange is free for you: we cover both the return postage of the original item and the delivery of the replacement.
If your wish is unavailable: if the size or color you want is no longer available, we will tell you and refund you instead.
7. Defective goods or wrong delivery
Should an item arrive defective, or should you have received a wrong delivery, please contact us promptly at info@calinola.com, ideally with your order number and a photo of the item. In this case we cover the return costs and arrange a replacement or a refund. Your rights under applicable law remain unaffected by this policy.
8. Changing or cancelling an order
Email us as soon as you can at info@calinola.com with your order number. Until your order is handed to the carrier we can usually still change or cancel it. After that it is on its way and the returns process above applies.
9. Your rights under applicable law
This policy is a voluntary promise by Calinola and does not limit any rights you have under applicable federal or state law, including any non-waivable warranty rights for defective goods.
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Contact
Calinola
Operated by: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@calinola.com
Support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)